Delivery Information

  • For pieces ordered from the online shop, please allow up to 5 working days to receive your item, for sorting and delivery.

  • All orders will be delivered, fully insured, free of charge by Special Delivery - a signature will be required on delivery.

  • Orders are only delivered to the United Kingdom.

  • If your jewellery has arrived damaged or faulty in any way please contact me immediately at amanda@amandachalmers.com

Returns

  • Items purchased online may be returned for a refund within 14 days of receiving them.

  • Commissions and made to order jewellery are non-returnable unless damaged or faulty on arrival.

  • All items returned, must be in a fully re-sellable condition, which means being unused, unmarked and in the original packaging.

  • Amanda Chalmers reserves the right to refuse a refund on items deemed not to be re-sellable. This does not affect your statutory rights in connection with faulty items.

  • Return postage is at the customers expense. Full insurance to cover the retail price of the returned item must be arranged with the postage service or courier used as customer is responsible for any losses.

    Please keep the tracking number of your return safe, so you can quote it in any necessary correspondence.

  • Please contact me prior to returning an item with details at amanda@amandachalmers.com

    Thank you

Product Information

  • All pieces are made using recycled silver and recycled gold.

  • All silver and gold used is solid.

  • All pieces are hallmarked to its correct purity at The London Assay Office, as well as having Amanda Chalmers’ mark.

  • Most pieces shown on my website are able to be recreated in a different size or with a different colour stone, please contact me to see what is possible. No recreation will be identical.

  • Commissions and made-to-order items take at least three weeks, sometimes more so please ask to confirm lead time.

  • All items are made by hand and therefore small imperfections may occur.

  • Due to the nature of gemstones and photography on digital screens, colours may differ slightly on images produced by different screens.

  • Due to fluctuations in precious metal prices, Amanda Chalmers Jewellery reserves the right to alter prices at any time, without prior notice.